At Clearway Contract Cleaning, we are committed to respecting your privacy and protecting any personal information you share with us. This policy outlines how we collect, use, store, and protect your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What information do we collect?
When you interact with Clearway Contract Cleaning—whether through our website, over the phone, or in person—we may collect information that helps us provide the best service possible. This includes your name, email address, phone number, physical or business address, and relevant details about your cleaning needs. If applicable, we may also collect information about your organisation or preferences related to our services.
How do we collect information?
We collect information directly from you when you submit an enquiry form, request a quote, sign up for our newsletter, or contact us regarding our cleaning services. We may also collect data if you engage with us through social media or participate in surveys or reviews. Occasionally, we may receive information from third parties, but only where you’ve given them permission to share it with us.
Why We Collect It ?
We use your personal information to deliver, manage, and improve the services we offer. This includes responding to your enquiries, processing service bookings, sending updates or reminders, and providing relevant promotions (with your consent). Your data may also help us improve our customer service, tailor our offerings, or meet legal obligations.
Confidentiality and Data Security
We take the security of your personal information seriously. All data is stored securely, and we do not sell, rent, or disclose your information to third parties without your permission—unless required by law. While we maintain strict controls, we are not responsible for the privacy practices of external websites that may be linked from our site.
Cookies and Website Analytics
Our website uses cookies and tracking technologies to improve your browsing experience and help us better understand user behavior. This data helps us enhance website performance, but it does not personally identify you. You can choose to disable cookies through your browser settings if you prefer.
Making a complaint
If you are not satisfied with the response, please contact us at email with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.
Email: info@clearwaycontractcleaning.com.au
Updates to This Policy
Clearway Contract Cleaning may occasionally update this policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Last updated: April 2025